Below is a list of some of the more frequently asked questions that we receive. If you have a question that isn't listed, please don't hesitate to contact us so that we can help you much faster.
How can I make an appointment?We provide a few methods for scheduling your dive. One is through our website where you can schedule your dive yourself. However, many of our clients simply call or email to arrange for an appointment. You can call us at 225-788-7390 or you can email us at [email protected] or [email protected].
What can I expect once my appointment has been made?
For starters, you’ll receive confirmation of your appointment in your email inbox. 24 hours ahead of your scheduled appointment you’ll receive another email as a reminder. After our dive, you’ll receive a few follow up emails in the form of one stating that our dive was completed and two more – one containing our Post Dive Report along with a link to video taken (provided visibility is good enough) and the last with your invoice and link to pay online. If there is anything you should know right away after our dive, you’ll be notified via phone.
Do I have to be present during the dive?
No. There is no need for you to be present during our dive unless you want to be. You will be notified via email through our scheduling system 24 hours prior to our scheduled dive. You’ll also be notified when our dive is complete as well.
What is considered your service area?
We serve the entire Lake Pontchartrain area (Mandeville, New Orleans, Slidell) on a regular basis. We can also accommodate clients beyond the boundaries of this area upon request and with reasonable time to schedule. That said, we are also available for emergencies (i.e. Fouled prop, etc.). Mobilization fee may be applicable. Give us a call for more information.
Do you travel outside of SE Louisiana?
Yes, we do! We will make every attempt to accommodate our customer’s needs. However, there may be an additional charge for mileage beyond that area. For example, the additional charge for one boat at Pass Christian Marina in Mississippi is less than $40 (based on $.54 a mile from Slidell and back).
How will you clean my hull?
Aside from good old fashioned elbow grease and proven, tried, and true methods that have been used for decades, we also employ new technologically advanced methods specifically designed to clean various types of hull construction and hull coatings. Currently, we are the only diving company in Southeast Louisiana using the Remora Solo hull cleaning system and have been fortunate in being involved in the actual testing of the system prior to it being made available to the consumer market. That said, we always use the least abrasive method necessary to provide quality results.
Must I provide my own replacement anodes?
It’s not necessary, but you can if you would like. We generally have most types of anodes in stock and will replace your anodes as needed. In some cases, however, you may have an anode type/size that we don’t commonly carry in our stock. If that is the case and you know which type of anode you have, it would be helpful to know that information ahead of time so we can be sure to have the required anodes on hand.
What type of anodes do you provide and why?
In most cases, aside from special requests, we supply aluminum anodes. We do this for a couple of reasons. Aluminum anodes are becoming more and more popular as they are more active in both brackish and salt water and more affordable than zinc. In addition, we have found that aluminum anodes continue to stay active much longer than zinc, therefore, you get more of what you pay for. In the case of aluminum hull boats, according to the technical experts from our supplier, if the hull is painted, then aluminum anodes are recommended in brackish and salt water as the anode is not painted and is still more active than zinc.
What happens to my old anodes?
We can do whatever you wish with them (leave them onboard your boat or on the dock), however we typically take them with us and hand them off to a metal recycling center.
I really dig your shirts… How can I get one?
You’re in luck! We have them available on our website! We also have other logo items available as well.